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Service Manager

Job location: Bangalore

Ref. no.: SM_Bangalore

As our Service Manager you will be responsible for resolving service related issues in Region and implementation of procedures and solutions to improve service processes in India.

 

Scope of responsibilities:

 

  • Solving key - customers related problems connected to service activities in region

  • Implementation of service procedures to keep proper service activities in region

  • Verifying and approving warranties and other service activities

  • Verifying and approving spare parts orders created by Service supply Manager

  • Verifying and approving invoices connected to service activities and budget (if required)

  • Controlling services costs and incomes (according to created budgets)

  • Inspection visits in regions to control the proper work of service structures

  • Supervising and developing of Service Supplier net

  • Analyzing, reporting about significant quality problems occured during realized service activities

  • Preparing the required statistics of annual incomes, costs and damage reasons in assigned region to prepare the annual service budget.

 

Expectations:

 

  • Higher technical education (preferred fields:ventilation, air-conditioning,mechanical engineering,industrial automation),

  • Min 5 years of experience in managing a team

  • Preferably experience from HVAC background

  • Strong communication skills, responsibility and strong self-discipline at work

  • Candidate preferably from Bangalore.

We offer:


  • Interesting and challenging work in dynamically developing international corporation,

  • Direct participation in projects connected with purchasing area,

  • Trainings and professional development.

    Interested candidates should send their CV and covering letter with reference number annotation  in the subject of e-mail.

    We kindly inform that we will reply only to selected offers.

    Please attach the following clause to your application: “I hereby give consent for my personal data included in the job offer to be processed for the purposes of recruitment”.

 

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